Support

Customer service

Frequently asked questions

We will ship your order no later than the next working day or, in the case of prepayment, as soon as the invoice amount has been credited to our prepayment account.

  • Prepayment
  • Credit/debit cards
  • Apple and Google Pay
  • PayPal
  • Klarna
  • Giropay
  • EPS
  • Sofort
  • Bancontact
  • iDEAL
  • Przelewy24

We know trying a new product is a big decision, and we are happy to give you peace of mind with our 30 day money back guarantee for lightly used pedals. This policy is valid for return of pedals within 30 days of them being delivered to you. Please note, return shipping to Canada is at the buyers’ expense and we do not provide return shipping labels. We stand by our product and have less than a 2% return rate worldwide.

We ship all over the world with DHL Express except to Germany with DHL. This means that you will receive your package no later than 3 days after ordering.

Send us a message via the contact form including your order number and we will take care of your cancellation request immediately.

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