30 Day Money Back Guarantee

We know trying a new product is a big decision, and we are happy to give you peace of mind with our 30 day money back guarantee for lightly used pedals. This policy is valid for return of pedals within 30 days of them being delivered to you. Please note, return shipping to Canada is at the buyers’ expense and we do not provide return shipping labels. We stand by our product and have less than a 1% return rate worldwide.

Before you return

Given the unique technology, our pedals often take a few rides and adjustments to get them dialed in. A key thing to ensuring a strong connection is your magnet height. We have several set up and maintenance videos that will help – please checkout our FAQ section.

How do I return?

Please send us an email at support@magped.us to let us know you are returning the pedals. Be sure to include the original order number inside the package to expedite your return and ensure your return all pedals complete with parts to the following addresses:

US / MEXICAN RETURNS

If you are shipping back from within the US or Mexico please ship to:

Magped C/O ShipTop
1160 Yew Ave, #48785
Blaine, WA 98230
USA

CANADIAN RETURNS:

Please ship back to our headquarters below:

Magped North America
40842 The Crescent
Squamish, BC V8B 1B1
Canada

Refunds

The purchase price of the pedals (less original shipping) will be refunded back to the original method of payment immediately upon arrival of the returned goods. For credit card refunds, it may take up to 10 days before you see the refund hit your credit card statement.

Defective goods

Defective goods will be replaced immediately and free of charge, unless the damage was incurred by the customer.